I receive many unsolicited phone calls and e-mail messages each year from clients that sing the praises of their local Extension agents and/or office. These calls are a joy to receive. I also receive calls from Extension clients that are upset. When this happens I do my best to listen and help facilitate a solution where warranted. Paradoxically, within the past year a client called to complain that an agent was never in the office, and I also received a call from a client expressing concern that an agent was always in the office (i.e., did not spend enough time in the field). This dichotomy begs the question, is there an appropriate balance of field and office time? I have my thoughts on this subject, which I will share after I hear yours!